Terra Nova Equipment Ltd

Customer Reviews about Terra Nova Equipment Ltd:

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  I have had this tent the terra nova voyager for just under a year now mostly took out out in fair weather I decided to camp on top of Pen-y-fan 11/04/15 the wind conditions were moderate to strong at the times but with this being rated a 4 season tent I was confident it would withstand the weather being thrown at it , but boy was I wrong the arch pole over the door kept being blown back onto the tent and me inside all night despite being pitched correctly the result in the morning was a broken pole and where the red pole sits over the two blue horizontal poles it had rubbed holes in both pole sleeves and the stitching inside was tearing through the inner tent where the pole sleeves attach, now I cannot insert the poles through the sleeves without them coming through the holes . I contacted terra nova about this they were useless after many emails and pictures of the damage were sent I had to send it off to them, 2 weeks for them to look at it and after they make a dissension another 2-3 weeks for them to repair it at my expense when it is clearly a design fault as there is no reinforcement protection where the poles overlap on the front of the tent but there is protection on the rear. Truly disappointed in there poor customer service I expected more form a British company I have lost faith in there products and will buy a Hilleberg for a better experience .
  By Admin, August 26, 2017

About Terra Nova Equipment Ltd in Alfreton

Terra Nova means new ground, and this is reflected in our commitment to innovation and quality. An independent company for over a decade, we have developed a name for ourselves worldwide, famous for the quality, reliability and technical expertise of our designs.